Professional Summary
As a IT Engineer with 9 years of experience in the tech industry. Starting off as a Helpdesk Engineer and working my way up to a Senior Infrastructure Engineer. Working multiple roles within the IT industry. I have a track record of delivering complex projects on time and within budget. Can support business with a wide range of IT services. Below is a list of my professional experience. I'm currently looking for another contract 2 days a week can be on site or remote.
Professional Experience
Director
MCS Technologies
August 2024 - Present
After 8 years in my IT career. I tried to launch a MSP business but it didn't work out. So I'm now back to my roots as a IT Engineer. Mainly as a freelance contractor.
Dedicated Service Desk Engineer
Contract for Manufacturing Company in South Wales
February 2025 - Present
Contracted to provide desktop support for EU operations (UK & Germany), with additional support coverage for Asia and USA regions.
Key Projects:
- KIOSK Tablets setup for Warehouse workers - Designed and implemented streamlined tablet configuration using Windows Configuration Designer and Windows 10 LTSC
- Windows 11 Roll out - Successfully rolled out to 50 devices ensuring applications were working correctly
- EU Office Visits - Travelled to EU offices for 1 week, providing on site support to end users
Responsibilities:
- Providing 1st, 2nd and 3rd line support to users
- Escalating complex technical issues to appropriate teams
- Creating and updating documentation
- Troubleshooting hardware/software issues
- Server support for ERP Solution
Senior Enterprise Platform Engineer
ZPG LTD (RVU & Houseful)
January 2024 - August 2024
Confused.com was purchased by ZPG LTD - supporting a total of 1300 users across companies including Uswitch, Confused.com, Tempcover, and Zoopla.
Key Project - Zscaler ZIA Roll out:
- 100 users rolled out Zscaler ZIA to replace Cisco Umbrella
- SSO Configuration via Entra ID for enhanced security posture
- Comprehensive policy configuration and testing with pilot groups
- Gradual rollout to 5 user groups with minimal disruption
Senior Infrastructure Systems Engineer
Confused.com
January 2023 - January 2024
Major Projects:
- Migration of 22 Virtual Machines to Azure IaaS
- Migration from On-premise VDI to Windows 365 for 35 PCs
- Migration from Palo Alto Global Protect VPN to Zscaler Private Access (300 Users)
- Symantec Endpoint Protection to Microsoft Defender migration
Infrastructure Systems Engineer
Confused.com
January 2021 - January 2023
Key Achievements:
- Rolling out Autopilot (Hybrid AD Join) - migrated over 30 applications to Intune
- Azure Update Management implementation for 180 virtual machines
- Deployment of Zoom Rooms across 9 meeting rooms
- Microsoft 365 to Google Workspace migration for 350+ users
Junior Systems Engineer
Confused.com
August 2019 - January 2021
Focused on empowering end users to work safely and securely. Managed COVID-19 transition to remote work, implementing solutions for work-from-anywhere capabilities.
2nd Line Support Analyst
Admiral PLC
February 2019 - August 2019
Supported over 3500 users across Admiral group in South Wales, India & Canada. Part of Windows 7 to Windows 10 migration project affecting over 4000 desktops.
Desktop Support Engineer / Jr Desktop Support Engineer
Confused.com
August 2016 - February 2019
Started career providing desktop support to 250 users. Progressed through roles with increasing responsibilities including SCCM application packaging, Windows 10 implementation, and on-call support duties.
Education
Treorchy Comprehensive School
GCSE's and BTEC Qualifications
2011-2016
GCSE Results:
English Language (D), Religious Studies (D), Welsh (D), Maths (C)
BTEC Results:
Business Studies (Distinction*), ICT (Distinction*), Engineering (Pass), Science (Pass), Welsh Baccalaureate (Pass)
Professional Certifications
Microsoft 365 Certified
Enterprise Administrator Expert
Expert LevelMicrosoft 365 Certified
Modern Desktop Administrator Associate
Associate LevelMicrosoft Technology Associate
Windows Server Administration Fundamentals
2017Microsoft Certified Solutions Associate
Windows 10
2019Microsoft Azure
Fundamentals
FundamentalsZscaler Certified
Cloud Administrator - Internet Access & Private Access Administrator
SpecialistAreas of Expertise
Microsoft Technologies
Security & Networking
Infrastructure & Hardware
Major Project Highlights
Azure Infrastructure Migration
Successfully migrated 22 servers to Azure IaaS, implementing DevOps practices with Git and Bicep for infrastructure as code.
Impact: Saved over £100K in hosting costs
Zscaler Zero-Trust Implementation
Led enterprise-wide migration from traditional VPN to Zscaler Private Access for 300+ users, implementing zero-trust architecture.
Technologies: Zscaler ZPA/ZIA, Entra ID, Azure DevOps
Microsoft 365 & Security Transformation
Migrated 450 devices from Symantec to Microsoft Defender, integrated with Intune for unified endpoint management.
Impact: £30K annual savings, enhanced security posture
Windows 365 & Cloud Transformation
Replaced on-premise VDI with Windows 365 cloud PCs, enabling remote work capabilities with zero-trust access.
Technologies: Windows 365, Azure Virtual Desktop, Zscaler
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IT Engineer | 9 Years Experience
CV Last updated: November 2025